Webinar Archive


The second pillar of the ICCC program, Webinars, are virtual learning sessions that complement and deepen what participants learn at the Opening Seminar. These webinars are led by experienced practitioners and cover topics that are customized to growth challenges of the cohort. The webinars can be watched live or from the archive at any point after they’ve been recorded, and so participants can listen to the presentations on their own time from the office or at home.

“This was by far one of the best webinars that I have attended. The content was great and the resources provided can be implemented immediately.” 

Jamerson Strategic Consulting, 2018 ICCC Memphis Participant

VIEW 2021 WEBINARS | En Español



Brand Like a Woman
Tuesday, August 4, 2020 at 2pm – 3pm EST
Devon Moody-Graham, Chief Solutions Officer of CEOMom Empire, LLC.

Devon is also an ICCC alum.

A session created for anyone wanting to put their best and most authentic image forward when creating a brand for their company or themselves. We will discuss defining your authentic voice, making your value proposition attractive, and becoming a Solution creator for your target audience.

Keeping Your Business Open During COVID-19 By Using Free Google Online Tools
Tuesday, April 7, 2020, 2pm-3pm ET
Roberto Martinez, Google Digital Coach

Roberto Martinez provides an overview on current Google tools, grants, and services. He will also provide an overview on how to set up your free Google My Business page, optimize your website to improve SEO and sales, and stay up to date on receiving free Google Ads Credit to advertise on Google Ads.

5 Ecommerce Trends to Implement Now
Wednesday, August 22, 2018, 2pm-3pm ET
Tracey Wallace, Editor-in-Chief at BigCommerce

Understanding the right strategies to use for ecommerce can have a positive impact on your business. This webinar will cover the most relevant trends in ecommerce right now and how you can put them into practice immediately.

Reach Customers Online with Google
Thursday, June 6, 2019, 1pm-2pm ET
Roberto Martinez, Google-supported trainer

Learn how customers find your business online and how to promote your online presence using a free business listing, search engine optimization (SEO) techniques, and online advertising. If you are interested in learning more, check out Roberto’s other webinar, “Make Your Website Work For You.”

Make Your Website Work For You
Monday, November 5, 2018, 12pm-1pm ET
Roberto Martinez, Get Your Business Online Trainer

This webinar will offer tips on how to create a search-friendly website that’s useful for customers and supports your business goals. To expand your understanding on this topic, watch Roberto’s other webinar, “Reach Customers Online with Google.”

Marketing Communications in the Digital Age
Wednesday, September 26, 2018, 1:30pm-2:30pm ET
Jake Yablonski, CEO and Founder of Platinum Brands

The way brands reach and interact with their stakeholders is continually evolving. This workshop provides an overview of brand strategy, communications and reputation management in the digital age and how brands can navigate an increasing complex business and media landscape.


Simple Hacks to save you Time and Money – Automations and Delegations to Transform Your Business
Wednesday, September 9, 2020 at 3pm – 4pm EST
Emily Morgan, Founder and CEO of Delegate Solutions and Christa Hurchalla, Director of Strategic Partnerships of Delegate Solutions

If you wish there was a simpler way to manage the monotonous lower-value tasks and process details of your business, this webinar is for you! During this engaging webinar, experts from Delegation Solutions will share hacks to streamline the pesky details of your business through simple automations and delegations.

Commercial Leases and Negotiating Rent During COVID-19
Tuesday, April 14, 2020, 2pm-3pm ET
Jared Nicholson, Associate Clinical Professor at Northeastern University School of Law

Many businesses are struggling to pay rent during the COVID-19 pandemic, and are looking for resources and tips on how to approach lease negotiations. In this webinar, Jared Nicholson will cover key terms in commercial leases for the current context, how to prepare for and approach rent negotiations.

Step-by-Step Business Recovery Plan
Tuesday, March 31, 2020, 12pm-1pm ET
Warren Cooley, Managing Principal of Warren Cooley, LLC.
You are likely to need consideration from your lenders, landlords or vendors for reduction/forgiveness of payments during this trying time. Join us for this webinar that will give you step-by-step instructions on how to prepare a “Recovery Plan”.

Rock & Sand: Connect your Strategy to your Execution to “Scale Up” your Business
Thursday, October 18, 2018, 2pm-3pm ET
Michael Synk, founder of In-Synk: Aligning Strategies, Actions, and Goals

In this part-one of a two-part series, presenter Michael Synk will discuss his Rock & Sand Model. The model gives insights about aligning your team around their strategy and actions that generate growth. To further your learning, watch part-two, “Rock & Sand II: Two Tools that Will Guide your Team Growth.”

Rock & Sand II: Two Tools that Will Guide your Team to Growth
Tuesday, June 25, 2019 3pm-4pm ET
Michael Synk, founder of In-Synk: Aligning Strategies, Actions, and Goals

In this part-two of a two-part series, Synk will review his Rock & Sand Model and dive into two tools that will help your team grow. The first tool will focus on defining and communicating a winning culture while the second tool focuses on your three-year plan for success.

Strategies and Skills for Business Negotiations
Wednesday, August 15, 2018, 2pm-3pm ET
Moshe Cohen, President and Founder of The Negotiating Table

Negotiations are an integral part of business. This workshop provides strategies and skills for competitive and collaborative negotiations that occur in business and in the workplace. If you are looking to further develop your negotiation skills, watch Moshe’s second webinar on negotiation below.

Business Negotiation and Influencing Skills
Wednesday, July 31, 2019, 2pm-3pm ET
Moshe Cohen, President and Founder of The Negotiating Table

Moshe expands on the negotiation skills covered in his first webinar, by focusing on influencing skills and concepts that will help you manage negotiation, internally and externally, more effectively.

KNow Your Customers: DIY Research
Tuesday, August 6, 2019, 2pm-3pm ET
Katrina Noelle, President, Know Research & Co-Founder, Scoot Insights

Katrina Noelle is an alum

Katrina Noelle presents a crash course in best practices for utilizing qualitative insights to better understand your target audiences and customers. This webinar will cover an array of resources and tools to run your own qualitative projects, and when and how to tap into expert support along the way.

Social Impact Enterprises and the Capital Stack
Wednesday, February 13, 2019, 11:30am-12:30pm ET
Jonathan Tower, Managing Partner at Arctaris Impact Fund, LP

This webinar will discuss five proven success strategies for social impact enterprises including attracting loyal customers, recruiting and retaining high-value employees, and utilizing government incentives. Additionally, the presenter will address how to access traditional capital as a social impact enterprise.

Planning Towards a Smooth Transition
Tuesday, September 17, 2019, 2pm-3pm ET
Brian Lynch, Account Vice President, UBS

Planning Towards a Smooth Transition offers tips that can help ensure that you are in the small minority of owners who have the freedom to exit your businesses on your own terms and timeline.

Insights and Trends to Prepare for the Holiday Season
Thursday, October 31, 2019 at 2pm – 3pm ET
Kevin Chung, Marketing Principal, FedEx

The holidays are a time when consumers exhibit shopping behaviors that have lingering impacts into the New Year. Learn how your business can capitalize on consumer behaviors now, through analysis of relevant insights from last holiday season’s trends.

Practical Solutions to Protect your Business from Cybercrime
Wednesday, June 12, 2019 2pm-3pm ET
Mary Ellen Seale, CEO and Founder of National Cyber Security Society

The National Cybersecurity Society presents a webinar with tips to help small businesses learn how to implement cost effective solutions to protect their business from cybercrime.

Delivering Customer Expectations,
Tuesday, October 9, 2018, 1pm-2pm ET
Dan Coll, Senior Manager of E-Commerce Fulfillment FedEx Supply Chain

This workshop will provide insight into what today’s customer expects and how to leverage your supply chain to meet those expectations.


Renegotiating Agreements – Challenges and Strategies
Wednesday, October 28, 2020 at 2pm – 3pm EST
Moshe Cohen, Author of Collywobbles: How to Negotiate When Negotiating Makes You Nervous; Senior Lecturer at Questrom School of Business, Boston University; and Founder and President of The Negotiating Table, Inc.

Negotiating can be challenging and stressful, but renegotiating existing agreements can be even more challenging and stressful. This session looks at the structural roadblocks, fears, and consequences that accompany renegotiation and provides tools to help you manage these negotiations more effectively and improve your results.

Managing and Engaging Employees during a Pandemic and Beyond
Thursday, July 30, 2020 at 3pm – 4pm EST
Kesi Stribling, CEO & Chief Strategist, KSG Strategic Consulting

Remote working, redefined roles, and keeping employees motivated during this unprecedented time will likely last beyond the COVID-19 pandemic. During this interactive webinar, we will explore three key tips for managing, engaging, and getting the best out of your employees, tackle some of the challenges and barriers CEOs face, and begin strategic planning using the template provided by the instructor.

Intelligent Leadership: Developing Yourself and Growing Your Team To Thrive In Times of Rapid Change
Thursday, July 21, 2020 at 2pm – 3pm ET
Ngan Nguyen, CEO, Cintamani Group

This webinar is based on the Intelligent Leadership Development blueprint, recently named one of the top three advanced leadership development programs in the world, it is a leadership and a personal growth journey that unlocks and unleashes a leader’s full potential. During this webinar, you’ll learn the process of consciously developing your team and leadership so you can lead your organization to greater success.

Use Emotional Intelligence to Thrive in Change
Tuesday, May 5, 2020, 2pm-3pm ET
Ellen Feldman Ornato, Founding Partner, Bolder Company Inc.
Jenny Drescher, Founding Partner, Bolder Company Inc.

The Bolder Company is an ICCC alum

In this session with the Bolder Company, you’ll build your self-awareness and tune into some facets of emotional intelligence that will help you better navigate the intensity of our current business environment. This focus will support your ability to manage yourself, your teams, and your relationships with clients & vendors, actively choose how you respond to others and to be a source of support for others.

Strategies and Skills for Business Negotiations
Wednesday, August 15, 2018, 2pm-3pm ET
Moshe Cohen, President and Founder of The Negotiating Table

Negotiations are an integral part of business and this workshop provides strategies and skills for competitive and collaborative negotiations that occur in business and in the workplace. If you are looking to further develop your negotiation skills, watch Moshe’s second webinar on negotiation below.

Business Negotiation and Influencing Skills
Wednesday, July 31, 2019, 2pm-3pm ET
Moshe Cohen, President and Founder of The Negotiating Table

Moshe expands on the negotiation skills covered in his first webinar, by focusing influencing skills and concepts that will help you manage negotiation, internally and externally, more effectively.

Taking your Business to New Heights: Strategies for Successful Talent Management
Wednesday, September 4, 2019, 12pm-1pm ET
Terri Hartwell Easter, Founder, T.H. Easter Consulting.

Terri is also an ICCC alum.

Terri Hartwell Easter, an ICCC alum, presents ways to maximize success in hiring and managing the right people for your business while avoiding the pitfalls that can be both distracting and hugely expensive for your small business.

Reimagining Workforce Health
Monday, October 15, 2018, 3:30pm-4:30pm ET
Rick Hecht, Southern California Director of Workforce Health Consulting for Kaiser Permanente

This webinar will explore a more comprehensive approach to employee Well Being by focusing on the impact of stress and depression on employee health; discussing the impact that culture, environment and leadership have on employee health; and examining the power of employee engagement on health and business outcomes.

The Cooperative Advantage: Building Culture & Preparing for What’s Next
Wednesday, November 6, 2019 at 1pm – 2pm ET
Carolyn Edsell-Vetter, Cooperative Business Support Officer, The Cooperative Fund of New England.
Carolyn is also an ICCC alum.

Carolyn Edsell-Vetter presents a “Co-op Crash Course.” This webinar will discuss the types and benefits of worker cooperatives and includes case studies from across the country.

Good Jobs That Work For The Bottom Line
Tuesday, October 8, 2019, 3pm-4pm ET
Kristy Henrich, Social Impact Analyst at Pacific Community Ventures, and Paola Castellanos, Program Manager at Pacific Community Ventures

This webinar will discuss Pacific Community Ventures’ new Good Jobs, Good Business toolkit. The goal of the toolkit is to remove the guesswork from the “how to” of creating good jobs and strengthening your business to implementing changes that improve retention rates and increase revenues while adding health and retirement benefits at the same time.


The Need for Personal Finance Education During a Crisis
Wednesday, November 18, 2020 at 1pm-2pm EST
JeFreda Brown, CEO, Provision Financial Education

By making personal finance education a priority, you will have the tools and knowledge that you need to experience peace, even during a crisis. In this course, you will learn how to be financially responsible during the current pandemic and during any crisis.

Reassessing Strategy and Funding in the Light of COVID-19
Wednesday, October 14, 2020 at 3pm-4pm EST
Susan Holliday, Senior Advisor, International Finance Corporation, The World Group

Susan Holliday is a global strategic financial services executive and advisor who leverages extensive knowledge of capital markets, emerging markets and technology to deliver strategies for global financial services leaders including. This session focuses on how to take stock of your business in the light of COVID-19, and develop your strategy and funding plan to move forward in an era of uncertainty.

Community Capital for the New Economy
Thursday, June 11, 2020, 12pm-1pm ET
Kathleen Minogue, Founder & CEO, Crowdfund Better
Brett Heeger, Partner, Gundzik Gundzik Heeger LLP

Join Kathleen Minogue, Founder of Crowdfund Better, and Brett Heeger, Partner at Gundzik Gundzik Heeger LLP, for a conversation about how to successfully use community capital tools to raise funding from your business’s champions, clients, customers, suppliers, and vendors. This webinar will shine a light across the community capital ecosystem, including all types of crowdfunding, to help you determine if your business is a good fit for these alternative capital-raising tools.

Cash Resilience Webinar: 25 Ways to Find, Preserve, and Improve Your Cash to Get to the Other Side
Tuesday, April 21, 2020, 3pm-4pm EST
Michael Synk, Speaker, Author and Coach

Think of each idea as a stimulus for you and Leadership Team to discuss and decide how they would work for your organization. All of the ideas aren’t for everyone, but a few of them will find a place in your company, and by thinking through the others, you’ll be able to develop additional ideas worth pursuing and you’ll gain control of your cash flow and make better decisions to get to the other side of the Covid-19 crisis and the disruption coming with it.

Are You Using the Right Capital Tools at the Right Time?
Tuesday, October 1, 2019, 3pm-4pm ET
Lara Hodgson, President & CEO of NOW Corp

Lara Hodgson shares practical advice to help you confidently choose the right capital tool for the right-job – and make sure that your working capital is actually right for YOU. Learn more with Lara’s other webinar, “Solving the Net 30+ Dilemma Without Debt.”

Cash Flow: A Simplified Methodology for Projecting, Tracking and Improving Cash Flow
Thursday, September 26, 2019, 1pm-2pm ET
Wayne Cottrell, Consultant for the Capital Region Small Business Development Center

Cash Flow, the life blood of every company, is one of the most concerning and difficult items for many managers to analyze and improve. This webinar will present a simplified process for projecting, tracking, analyzing and improving your cash flow status. If you found this useful, check out Wayne’s second webinar that is focused on successful budgeting.

Budgeting Made Easier – A Logical, Simplified Method to Create, Track and Make your Budget Work for You
Thursday, October 24, 2019, 1pm – 2pm ET
Wayne Cottrell, Consultant for the Capital Region Small Business Development Center

In Wayne’s second webinar, he presents useful tools for creating your budget from financial statements you already possess to teaching you how to track your progress and take corrective action as required.

Non-Traditional Capital 101
Monday, January 14, 2019, 12pm-1pm ET
Dianna Tremblay, Director of Acceleration at ICA Fund Good Jobs
Mark Watson, Managing Director of the Boston Impact Initiative Fund

This webinar will address what non-traditional lenders look for before investing and how to determine if you should pursue capital from a non-traditional capital provider or an impact investment funding.

Maximum Crowdfunding: The Complete Guide to Raising Capital for Your Business
Thursday, September 19, 2019, 3pm-4pm ET
Anthony Price, Founder and CEO of LootScout

Businesses are increasingly leveraging crowdfunding to raise money for their businesses. This webinar, perfect for beginners to crowdfunding, covers the basics of running a campaign, including how to plan, implement, and promote your crowdfunding campaign.

Solving the Net 30+ Dilemma Without Debt
Wednesday, August 29, 2018 2pm-3pm ET
Lara Hodgson, President and CEO, NOW Corp

Small companies that are scaling up often struggle with managing cash flow as larger customers typically pay their invoices 30 days or more after they are due. This webinar discusses how you can put your capital back to work by getting paid in days of invoicing without loans, factoring, debt or liabilities. If you found this useful, check out Lara’s other webinar, “Are You Using the Right Capital Tools at the Right Time?”

Access to Capital that Takes You Global
Tuesday, August 27, 2019, 4pm-5pm ET
Bill Houck, Trade Finance Regional Manager of SBA Office of International Trade, Export Solutions Group, Mid-Atlantic Region

This webinar will go through how the US Export Assistance Centers around the country (and local Economic Development Offices and Small Business Development Centers) assist companies to look at foreign markets. It will also cover how SBA’s export loan guarantees give small businesses the financial capacity to export their goods and services around the world.


The Art of Long-Term Care Planning
Wednesday, September 30, 2020 at 3pm – 4pm EST
Bolton, Principal, Bolton Financial LLC and Paul Collard, Long Term Care Consultant of New York Life

A session designed to help you understand Long-Term Care, explore your options and come up with a solution that best suits you. It is important to understand how having a long-term care plan can benefit and protect your loved ones while you build and grow your business

Greater Boston COVID-19 Resources for Small Businesses
Friday, April 4, 2020, 4:30pm-5:30pm ET
City of Boston’s Office of Small Business Development, Berkshire Bank, the Black Economic Council of Massachusetts, and CommonWealth Kitchen

This webinar will cover updates and resources related to COVID-19 and policy recommendations to bolster small business owners right now in Boston.

Obtaining and Leveraging Certifications
Tuesday, October 29, 2019, 3pm-4pm ET
Laura Taylor, Vice President, WBENC Partner Network Planning and Operations; Farad Ali, Vice President at the National Minority Supplier Development Council; Jack Ochoa, Founder & CEO of Veterans Chamber of Commerce.

Certifications are an incredible asset as one of the tools to enable you in scaling your business. This webinar will teach you how to leverage certifications and the strategic advantages of becoming certified.

6 Innovative Tricks for Networking at Conferences
Thursday, October 17, 2019, 2pm – 3pm ET
Keisha Mabry, Author, Speaker, and Networking expert.

Keisha is also an ICCC alum.

Keisha Mabry will be sharing six innovative tips, tools and tidbits you can use to maximize connections at every event. Her book “heyFRIEND: 100 Ways to Connect with 100 People in 100 Days” is the ultimate guide to teaching everyone how to curate and cultivate relationships every single day.

Leveraging Opportunities for Women Entrepreneurs
Friday, February 1, 2019, 12pm-1pm ET
Betty Francisco, General Counsel at Compass Working Capital and Co-Founder of Latina Circle and Amplify Latinx

This webinar will cover how to leverage opportunities specifically for female entrepreneurs through gaining access to programs and resources and tapping into capital networks for women and mentorship opportunities.

Cut Through the Red Tape in Government Contracting
Friday, November 9, 2018, 12:30pm-1:30pm ET
Myra Cisse, MBA, the President of Government Contractors Association (GCA) GA Chapter

This webinar, presented by an ICCC alum, will help you shorten your learning curve and crack the code of government contracting. Learn about GCA’s 12 Step strategy and Success Formula to winning government contracts.

Connecting with and Leveraging Group Purchasing Organizations
Wednesday, August 28, 2019, 12pm-1pm ET
This webinar will be conducted by several Vizient employees.

This webinar will discuss Group Purchasing Organizations (GPOs) and how GPOs can be a part of your strategic process in scaling your business.


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